P>Hello my name's Steve and I sell things on eBay. I thought in this video I would tell you about a claim that I had to make with Royal Mail after an item was damaged in the post. This is the item that I sold. It's a vintage stoneware version bowl so two things. First, it says here that I sold it for $14.99, but actually I accepted an offer of $10.00 plus postage and packaging on this one. It had been up for a while, so I was quite happy with that. So I packed it and posted it off. About a week later, I got this message in my inbox from the buyer: Hi, I'm really sorry but despite your excellent packaging one of the ornaments is broken. There is the photograph of the broken items. I could hardly argue with that. It's clearly broken, and I felt I had to make a refund to the customer. But obviously only one of the items is broken, so I sent a message saying I'm sorry I will of course give you a refund for the cost of the bars--$6.00. If you have the photograph of the packaging, could you send it to me? Was there any sign of damage to the packaging when it arrived? Let me know if the suggested amount is acceptable, and I will do it as soon as I can. I got a message from the buyers saying that's absolutely fine. I can still use the other one. The packaging was absolutely fine with no damage. I wasn't going to open it until I finished decorating, but I can hear loose parts. So I thought I'd better check. So I sent a reply saying that's such a shame. I spent ages wrapping it. I think...
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About Royal Mail Claim Form
The Royal Mail Claim Form is an official document used by customers of the Royal Mail service in the United Kingdom to claim compensation for lost, damaged, or delayed mail items. It is a formal request for reimbursement or resolution of issues related to the mailing service. Customers who have encountered problems with their mail, such as lost or damaged items, or experienced delays in delivery, may need to complete a Royal Mail Claim Form. This form is essential for individuals who want to seek compensation or resolution for the issues they have faced with Royal Mail services. The Royal Mail Claim Form collects necessary information from the claimant, such as their contact details, the details of the affected mail item, and any supporting evidence or documentation. This evidence may include receipts, photographs, or proof of the item's value. Once completed, the form should be submitted to the Royal Mail for further assessment and processing. The Royal Mail will review the claim and determine the appropriate compensation or resolution based on their policies and guidelines.
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